Contact Center Terminology, Part III

Contact Center Terminology, Part III This the final part in the initial installment of what could very well turn out to be the definitive guide to common contact center terminology. (Part I, is here and Part II is here) If we missed anything or you have any thoughts on the definitions that we've provided, please feel free to weigh in by…

Contact Center Terminology, Part II

Contact Center Terminology, Part II Every industry has its own jargon or language or buzzwords or lingo. The contact center industry is no different and this series is designed to help folks who are either new to the industry or who are trying to set up or retain their own BPO contact center. If you missed Contact Center Terminology Part…

Contact Center Terminology, Part I

Contact Center Terminology, Part I If you have ever been around a subject matter expert, they've likely dropped a word or acronym you've never heard of. The contact center world is filled with these! To help you , we've put together a glossary of common contact center terminology. This is designed to make it easier to speak the language and…