Management Team

Richard Eychner
President

Dick comes to IRT with over 30 years of senior sales, marketing and general management experience in the telecommunications and teleservices industry. He has served as Vice President of sales and service for the consumer division of Ameritech where he directed the activity of seventeen customer care centers with approximately 5,000 sales and service representatives. With experience ranging from the Washington Post to MCI and even other teleservices firms, Dick's leadership and strategic vision were keys to growth and process improvement. At IRT, Dick is a champion of client-centered operations, has guided the company's expansion and challenges all areas to understand, embrace and live by the core values that will ensure our long-term success.

Martin J. Lehtio II
Executive Vice President Client Services & Operations

Marty brings to IRT a 20 year background in Teleservices and Product Development. His experiences at Ryder System Inc. include the management of internal and external call center operations for their National Sales and Customers Services groups, as well as assignments focusing on Quality Management and Process Development. In addition, he was responsible for all aspects of Product Development for hand held computing and wireless communications for Ryder's Logistics Division, including project management, systems development and implementation.

Marty has also served as Director of Operations and as Director of Client Services at Precision Response Corporation. Marty's experiences on both the client and vendor side of the relationship position him perfectly to manage IRT's client-centric operations. His understanding of business and ROI drivers help him to partner pro-actively and maintain IRT's solution-focused environment.

Stephen Ferber
General Counsel and Strategic Planning

Stephen brings with him over 15 years of legal, operational and business process outsourcing experience. Prior to joining IRT, he founded two entrepreneurial ventures each focusing on international outsourcing and off-shoring where his primary role was driving the company’s strategic direction, overseeing and managing all aspects of the company’s business development and operations. Stephen also served as Executive Vice President and General Counsel for Precision Response Corporation (PRC) where he was responsible for all aspects of the company’s legal affairs as well as strategic planning. During his time with PRC, Stephen established offshore capabilities in the Philippines and India, completed key acquisitions for the company which expanded the company’s call center/BPO capabilities (and served as a board member and officer of the acquired companies), enhanced the company’s operational and financial performance and was a key participant with respect to PRC’s multiple public stock offerings and other financing initiatives as well as the sale to IAC in 2000, a Fortune 500 company.

Sandra Gobbo
Senior Vice President Administration

Sandy has over 25 years experience in the Administration and Human Resource field. She joined IRT in 1996 and has been instrumental in helping the organization create a culture where the employee can make, and is viewed as making, a difference in the organization's results. The workforce today is a most positive one that is based on team performance.

James M. Pelky
Chief Financial Officer

Jim brings to IRT over 20 years experience in Financial Accounting. Prior to joining IRT, Jim spent 14 years with Ryder's Automotive Carrier Division (ACD) located outside of Detroit. During this period, Ryder's ACD became the largest transporter of new and used automobiles in North America. Jim held numerous & increasingly challenging positions in Internal Audit, Revenue, Payroll, and Financial Accounting Management.