Call Center News and Information

February 1, 2010
IRT Attends the 5th Annual IQPC Call Center Summit in Orlando, Florida

IRT attended the 2010 5th Annual IQPC Call Center Summit in Orlando, Florida from January 26-29. The conference was well attended, yet intimate, offering productive discussions that were helpful and thought provoking.

"The show does a great job of bringing true industry leaders together," stated Stephen Ferber, IRT's executive in charge of strategic planning and General Counsel. "This event more than any other works around the clock to facilitate topical discussions and provide the one-on-one face time that drives valuable relationship building for everyone. Like the IQPC Call Center Summit we attended this past summer in Las Vegas, we were again very pleased with the genuine interest each attendee brought to the table, truly with the attitude of forging new and productive relationships and sharing ways to partner with others in the spirit of mutual success."

About the IQPC

IQPC's conference producers have day-in, day-out working contact with experts and your peers. Our conferences are based on firsthand, intimate knowledge of what's going on in a specific subject, functional specialty or industry.

Further, we have working relationships (and media partnerships) with the Harvard Business Review, MIT's Sloan Management Review, and dozens of other niche-based publications. These relationships help us identify cutting-edge solutions that have significant value to participants.

We believe creative imitation of best practices is a sure-fire recipe for success and organized improvements. That's what benchmarking against the best is all about. If you're looking for the latest and the best in fail-safe techniques, tools, technologies and processes, look no further. Our authoritative, powerful conferences arm you with step-by-step methodologies that help you do your job better, in less time, and with far greater impact.

About IRT

Founded in 1993 as a software company for the Call Center Industry, IRT has been operating contact centers since 1995 for a variety of Fortune 500 clients. Today, IRT operates 5 state-of-the-art contact centers in Florida, Texas and Oklahoma with international partnerships that span the globe. We have earned our reputation of unparalleled service and results by focusing our efforts on people. We believe in creating the right culture and building systems and processes that are focused on the “right behaviors”. Our dedicated teams are fully committed to delivering the desired outcomes for our clients. IRT partners with a variety of Fortune 500 clients in the Financial Services, Telecommunications, Healthcare, Insurance, Retail, Transportation, Utility and Education industries. Value-added solutions and services provided to its client-partners include customer service, tech support, customer loyalty and retention, acquisition and business-to-business programs.

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