Solutions to match your Business Needs
When your Outsourced team is highly invested in your business, they care more about your business and bring a higher quality to your customers.
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Inbound Customer Care
Old school is the new cutting edge and our premium service of domestic customer care professionals who are specially trained to the requirements of your business. They will answer the phone quickly, professionally address all of the caller’s needs, they always polite and respectful, all of whom are located in the USA, they are efficient and they are well trained to make sure your bottom line is priority number one.
At Callcenter.com we don’t just set out to answer your phone inquiries. It’s our goal to make sure people will love the level of customer service your business provides and want to come back.
Customer Retention
You have worked hard and invested marketing dollars to find and get customers. We understand that ROI is important for your sustainability. Callcenter.com’s team will help reduce cancelations and find creative ways to down sell and incentivize customers to continue on using your products and services.
Billing Support
Accuracy and quality to make sure your customers can successfully provide accurate billing information to make a payment. We ensure the highest quality in billing support to make sure your customers are assisted properly.
Product and Services Marketing
Taking new products and services to market can be stressful. A customer service team that is flexible and quickly adaptable will ease your launch by ensuring the highest in customer communication and satisfaction.
Workforce Management
Optimize employee productivity with our workforce management strategies. Call forecasting, service level targeting and employee attrition calculations. By utilizing Callcenter.com’s workforce management expertise you will get deeper insights into your business allowing you to create a more proper budget and expectations.
Quality Management
Our quality control and management ensure your agent workforce is representing your brand in a way you are happy about. We want to be certain your goals are our goals and through call recording, auditing and scoring this empowers leaders to coach and guide your agents to proving positive experiences for your client.
