Do it Right, Part II

Key Factors with Contact Center Outsourcing While the affordability and accessibility of outsourcing is attractive, it is critical to evaluate potential providers before confirming your commitment to a BPO contact center. Experience, capacity and a commitment to building your brand top the list, since a contact center lacking in any of the above will hurt your business far more than…

Do it Right, Part I

Key Factors With Contact Center Outsourcing Call center outsourcing¬†provides a ton of advantages to businesses seeking a cost-effective means of growing their customer base and elevating the customer experience. Benefits include cost savings, on-demand service, and a better customer service experience. When considering call center outsourcing, a company should carefully evaluate potential vendors to ensure they have the scalability, experience…

Contact Center Terminology, Part I

Contact Center Terminology, Part I If you have ever been around a subject matter expert, they've likely dropped a word or acronym you've never heard of. The contact center world is filled with these! To help you , we've put together a glossary of common contact center terminology. This is designed to make it easier to speak the language and…