Do it Right, Part I

Key Factors With Contact Center Outsourcing Call center outsourcing¬†provides a ton of advantages to businesses seeking a cost-effective means of growing their customer base and elevating the customer experience. Benefits include cost savings, on-demand service, and a better customer service experience. When considering call center outsourcing, a company should carefully evaluate potential vendors to ensure they have the scalability, experience…

Contact Center Terminology, Part I

Contact Center Terminology, Part I If you have ever been around a subject matter expert, they've likely dropped a word or acronym you've never heard of. The contact center world is filled with these! To help you , we've put together a glossary of common contact center terminology. This is designed to make it easier to speak the language and…