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Contact Center Terminology, Part II

July 15, 2022

If you have ever been around a subject matter expert, they’ve likely dropped a word or acronym you’ve never heard of. The contact center world...

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Contact Center Terminology, Part I

July 6, 2022

Pre-Design Part 3: The Existing Home Evaluation If you have ever been around a subject matter expert, they’ve likely dropped a word or acronym you’ve...

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Contact Center Terminology, Part III

January 11, 2021

If you have ever been around a subject matter expert, they’ve likely dropped a word or acronym you’ve never heard of. The contact center world...

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